helpdesk

A complete archive of your event data is maintained on Amazon S3. It is updated overnight with the events from the previous day and contains separate folders for your DEV and LIVE environments, each contains a compressed CSV file for each days' events.

You will find the login credentials and folder name for your Amazon S3 folder on the Game Details page for your game

 

These are the credentials for the deltaDNA demo game.

There are numerous free and paid tools that can be used to connect to your Amazon S3 folder and download your archived data. A couple of the more popular tools are S3 Browser and S3 Command

S3 Browser

 

Download S3 Browser from http://s3browser.com/

Add a new account

 

Enter the Access Key ID and Secret Access Key provided on your game details page

Add an External Bucket

 

Add an "External Bucket" using the Buckets-> Add External Bucket option and paste in the bucket and folder name provided on your Game Details page.

If you fail to do this you will get a permissions error as connecting to the root of the deltaDNA archive is not permitted.

Connect to your Archive folders

 

Select the file(s) you are interested in and download  

There is a GZIP compressed CSV for each day, for both DEV and LIVE environments.

 

S3 Command is a command line tool that can be downloaded from http://s3tools.org/s3cmd